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How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Members
Your order number and confirmation number will automatically be recorded into your account. Sign into your CELEBEE account to view your order history and track packages.
*Click on the order number for detailed information and shipping status.


Non-Members
Please make a note of your order number and confirmation number (when paying by credit card).
At the Order page, enter your name, order number, and password you entered at purchase.

Payment

All purchases must be made via PayPal or EXIMBAY. Only verified credit or debit cards are eligible for making payments. Accounts are not required for either option.

Shipping

  • Shippping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Rate : When applying differential amount between purchase price and shipping fee: Shipping fee will be set according to total purchased price.
  • Delivery Time : 3 - 7 days
  • Shipping Method: EMS

    • FREE for purchases over $200.
    • $10 for purchases $100-200.
    • $20 for purchases under $100.

     

    *All costs in United States Dollars.

     

    **These costs only apply to the following countries:

     

    ALBANIA

    ESTONIA

    MALAYSIA

    SPAIN

    ARMENIA

    FINLAND

    MALDIVES

    SRI LANKA

    AUSTRALIA

    FRANCE

    MONGOLIA

    SWEDEN

    AUSTRIA

    GERMANY

    MYANMAR

    SWITZERLAND

    AZERBAIJAN

    GREECE

    NEPAL

    TAIWAN

    BAHRAIN

    HONG KONG

    NETHERLANDS

    THAILAND

    BANGLADESH

    HUNGARY

    NEW ZEALAND

    TURKEY

    BELARUS

    INDIA

    NORWAY

    U.S.A

    BELGIUM

    INDONESIA

    OMAN

    UKRAINE

    BHUTAN

    IRAN

    PAKISTAN

    UNITED ARAB EMIRATES

    Bosnia and Herzegovina

    IRELAND

    PHILIPPINES

    UNITED KINGDOM

    BRUNEI DARUSSALAM

    ISRAEL

    POLAND

    UZBEKISTAN

    BULGARIA

    JAPAN

    PORTUGAL

    VIETNAM

    CAMBODIA

    JORDAN

    QATAR

     

    CANADA

    KAZAKHSTAN

    ROMANIA

     

    CHINA

    LAO PEOPLE'S DEM REP

    RUSSIAN FEDERATION

     

    CROATIA

    LATVIA

    SAUDI ARABIA

     

    CYPRUS

    LUXEMBOURG

    SINGAPORE

     

    CZECH REP

    MACAO

    SLOVAKIA

     

    DENMARK

    MACEDONIA

    SLOVENIA

    **Shipping will vary for all other countries depending on package weight and destination.

    Products will only be shipped after payment has been made. Shipping will take 7-10 business days (for in-stock items). Shipping may take longer for some items. EMS tracking information may take 2-3 days to be available.

    International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination. All related fees are the responsibility of the recipient. If the customer refuses to receive the parcel, the products will be returned to Korea and will not be shipped again. All related costs (return shipping, etc.) will be deducted from the refund.

    Worldwide Tracking: http://www.track-trace.com/post

Returns & Exchanges

Return Address:

CELEBEE

HANJIN OFFICE

127-2, Euljiro 5-ga, Jung-gu, Seoul, Korea 100-195

*Please print and utilize the image below for your convenience.

All requests for returns and exchanges must be made within 10 days of receiving the item (even for defective items). CELEBEE must be contacted via the Q&A Board before making any returns or exchanges. Product availability must be checked first for exchanges. When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a written explanation to the Q&A Board. If any items are missing from your package, contact our customer service the day you receive your package.

CELEBEE will only bear the shipping costs of defective or wrongly shipped items. All other shipping costs will be the responsibility of the buyer. If non-defective items are sent to CELEBEE along with defective items, the buyer will be responsible for all shipping costs.

Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.

The following are not eligible for returns/exchanges:

  • Any item where the tags have been removed, regardless of if they were defective before arrival.
  • Customized or handmade items.
  • Intimates, innerwear, stockings, swimsuits.
  • Items that show traces of use, wash, or alterations.
  • Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.
  • All goods returned without previous notice will not be accepted.

You may cancel an order if the “preparing products” status remains for 10 days or longer

CELEBEE is not responsible for problems caused by carelessness of buyers. Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by CELEBEE according to seller and buyer’s protection laws. Please wash and care items according to the tips stated on the website.

Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects. Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.

 

 

All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts. If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.

**All phone inquiries will be recorded for buyer’s protection. We will strive to provide the best answers to all your inquiries.

*Click the image below for a printable shipping label.

Refunds

Other

NOTICES

Colors may appear different in real life due to differences in monitor settings.

There may be minor differences in measurements upon arrival.

If you need items by a specific date, make sure you inform us by contacting our customer center or by posting on our Q&A board. Notifications made only in the shipping message box at purchase will not guarantee requested arrival.

 

 

STORE CREDITS

Valid store credits are eligible for immediate use.

Store credits will be available 20 days after package is received. For these 20 days store credits will be classified as pending in case of cancellations or returns. Members will receive 2% of the total amount spent as store credit.

Store credits earned from purchases that are returned or cancelled will be revoked. Account closures will result in store credit deletion. All unused store credits will expire after three years.

Store credits can also be earned by leaving reviews on products purchased.

  • $1 for text only reviews ($0.50 for accessories)
  • $2 for photo reviews ($1 for accessories)
  • Review Queens will be given $17 in store credit.

 

CONTACT

82-2-2269-0511

Celebee11@gmail.com

Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.

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CS Center

02-2269-0511 am10:00 ~pm 17:00

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